J & N Windows - Your Internorm [1st] window partner!
WE ARE ONLY SATISFIED ONCE YOU ARE HAPPY!
Buying windows and doors is a matter of trust. It is so important to be able to call on a distribution partner who is there to support you, help you, make informed choices and even better if he can make you happy.
Happy not only about the product, but especially about the supplied service. Therefore, we have created the Internorm Customer Care Program which has already proven successful for more than 10 years and has been used in over 100,000 successfully conducted interviews. We can ensure that you will be happy about the service of the [1st] window partner - from personal contact, friendliness, competent advice to a clean installation and the solution of your individual requirements. Internorm is counting especially on those partners who fulfil this program – the [1st] window partners.
These will not only be recognised by representing the brand Internorm locally, but especially in their outstanding efforts for you.
[1st] window partners fulfil the 10 Customer Care Standards and are regularly certified and trained by an independent institute. Only through this can Internorm ensure a continuous high service level together with these top-qualified partners.
THE 10 INTERNORM CUSTOMER CARE STANDARDS
1) We will ensure that you can reach us conveniently and that we can arrange a suitable appointment.
2) You will receive a good overview of our products in our showroom in a pleasant atmosphere.
3) We will take you seriously as customer, will always be polite and considerate and will attend to your individual needs.
4) Competent advice on all products and services makes the decision easier for you. Additionally, we can offer you useful accessories.
5) The quote will be submitted on time and will correspond exactly to all agreements made during the advisory talk
6) The quote will be clearly presented and we will work through it together with you and answer any possible questions.
7) The ordered products will be delivered and expertly installed on time and complete and in an immaculate condition.
8) All work will be done in a careful manner, clean and properly and will be carried out by a reliable and competent installation team.
9) We will contact you within due course after installation to ensure that you are happy with the products and service.
10) We will react straight away and in a helpful manner to your questions and concerns.
EXPERTLY TRAINED AND QUALIFIED INSTALLATION TEAM
The quality of our products is only as good as their installation.
Only by combining best windows and doors with professional installation and service, the result is extreme longevity, high weather resistance and functioning security, continuous living comfort and long-lasting warranties.
Therefore, we count on a qualified installation team which is certified and continuously trained by a competent trainer team.
[1st] window partners not only support you in your choice of products, but especially through their professional service.